This Privacy Policy explains how PipingPro Academy collects, uses, and protects your personal data, and your rights in relation to it. PipingPro Academy is operated by Zephrum Konsultan Limited, which is the data controller responsible for your personal data.
The data controller is Zephrum Konsultan Limited, a company registered in England and Wales (Company Registration No. 13537626), registered office at 128 City Road, London, EC1V 2NX, trading as PipingPro Academy. For any privacy matter, contact us at donny.bachtiar@pipingpro-academy.com.
We collect the following categories of personal data:
| Purpose | Lawful basis (UK/EU GDPR) |
|---|---|
| Creating and managing your account and providing the Service | Performance of a contract |
| Processing payments and managing subscriptions and renewals | Performance of a contract |
| Verifying Student-tier eligibility | Performance of a contract; legitimate interests (preventing misuse) |
| Determining the price applicable to your region | Performance of a contract; legitimate interests |
| Securing the Service and preventing fraud or abuse | Legitimate interests |
| Improving and maintaining the Service | Legitimate interests |
| Sending service-related communications (e.g. billing, security) | Performance of a contract; legal obligation |
| Sending marketing communications, where applicable | Consent (which you may withdraw at any time) |
| Complying with legal and accounting obligations | Legal obligation |
We do not sell your personal data. We share data with trusted service providers who process it on our behalf, only as needed to operate the Service:
| Provider | Purpose |
|---|---|
| Memberstack | Account authentication and membership management |
| Stripe | Payment processing and subscription billing |
| Cloudflare | Website hosting, content delivery, and security |
| Anthropic (Claude) | Processing inputs you submit to AI-assisted features |
Each provider acts under contractual obligations to protect your data and to use it only for the purposes we specify. We may also disclose data where required to comply with the law, enforce our terms, or protect our rights, property, or safety.
Some features process content you upload (for example engineering drawings or documents) using a third-party AI provider in order to generate the requested output. Do not upload data that you are not authorised to share, or that is confidential or export-controlled, unless you are permitted to do so. You are responsible for ensuring you have the right to submit any content you upload.
Some of our service providers are based outside the United Kingdom and the European Economic Area, including in the United States. Where personal data is transferred internationally, we rely on appropriate safeguards, such as the provider's adherence to recognised data-transfer frameworks or the use of Standard Contractual Clauses, to ensure your data remains protected.
The Service uses cookies and similar technologies, including browser local storage, to keep you signed in, remember your preferences, secure the Service, and understand how it is used. Some of these are essential for the Service to function. You can control non-essential cookies through your browser settings, though disabling certain cookies may affect functionality.
We retain your personal data for as long as your account is active and for as long as needed to provide the Service. After your account is closed, we retain data only as required to meet legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements, after which it is deleted or anonymised.
Depending on your location, you may have the right to:
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Service is intended for professionals and students aged 18 or over. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Where changes are material, we will take reasonable steps to notify you.
For any questions about this Privacy Policy or how we handle your data, contact donny.bachtiar@pipingpro-academy.com.