These Terms and Conditions ("Terms") govern your access to and use of the PipingPro Academy website at pipingpro-academy.com ("the Platform") and all associated products, services, courses, and engineering calculators (collectively, "the Services") provided by Zephrum Konsultan Limited ("we", "us", "our").
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.
PipingPro Academy is an online engineering education platform providing:
You must be at least 18 years of age to purchase paid products or create an account. By using the Platform you confirm you meet this requirement. The Platform is intended for use by engineering professionals and students — you are responsible for ensuring that any use of the Services is appropriate for your level of professional competence.
Some features of the Platform may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at admin@zephrum-konsultan.co.uk if you suspect any unauthorised use of your account.
PipingPro Academy offers paid courses, engineering calculators, and PDF guides. Upon successful payment, you will receive access to the purchased product(s) as described at the time of purchase. Access is granted to the individual purchaser only and is non-transferable.
We reserve the right to modify, update, or discontinue any product or service at any time. Where material changes are made to a product you have purchased, we will make reasonable efforts to notify you.
Zephrum Konsultan Limited accepts no liability for any engineering decisions, project outcomes, losses, damages, injuries, or costs arising from reliance on outputs generated by any calculator, tool, or content provided on this Platform. The user assumes full professional responsibility for the verification and application of any results.
Nothing on this Platform constitutes professional engineering advice. If you require certified engineering calculations or professional sign-off, please engage a qualified engineer directly.
All content on the Platform — including but not limited to course materials, engineering calculators, PDF guides, text, graphics, code, and branding — is the intellectual property of Zephrum Konsultan Limited unless otherwise stated, and is protected by UK and international copyright law.
You may access and use content for your own personal, non-commercial, professional development purposes only. You must not:
"PipingPro Academy" is a trademark of Zephrum Konsultan Limited (UK trademark application pending). Unauthorised use of this name or associated branding is prohibited.
You agree to use the Platform only for lawful purposes and in a manner that does not infringe the rights of others. You must not use the Platform to:
To the fullest extent permitted by applicable law, Zephrum Konsultan Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform or any of its Services.
Our total liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the amount you paid to us in the 12 months preceding the claim.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
The Platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of any third-party sites. Links are provided for convenience only and do not constitute endorsement.
We reserve the right to update these Terms at any time. Material changes will be notified via email to registered users or by prominent notice on the Platform. Continued use of the Platform following notification constitutes your acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these Terms, please contact us at:
Zephrum Konsultan Limited — trading as PipingPro Academy
Email: admin@zephrum-konsultan.co.uk
Company No. 13537626 — Registered in England & Wales
Zephrum Konsultan Limited ("we", "us", "our"), trading as PipingPro Academy, is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use pipingpro-academy.com ("the Platform").
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect the following categories of personal data:
We do not collect sensitive personal data (such as health, financial account, or biometric data) and we do not store payment card information — payments are processed by third-party payment processors.
We process your personal data on the following legal bases:
If you subscribe to our mailing list or purchase a product, we may send you emails about new courses, calculators, and engineering content. Every marketing email includes an unsubscribe link. You can also opt out at any time by emailing admin@zephrum-konsultan.co.uk.
We use Brevo (formerly Sendinblue) to manage email communications. Your email address is stored on Brevo's servers in accordance with their privacy policy.
We do not sell your personal data to third parties. We may share your data with:
All third-party processors are required to handle your data securely and in accordance with applicable data protection law.
Some of our third-party service providers may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authority.
We retain your personal data only for as long as necessary for the purposes described in this policy, or as required by law. Specifically:
Under UK GDPR, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at admin@zephrum-konsultan.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
We use cookies to improve your experience on the Platform. Cookies are small text files stored on your device. We use:
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Platform.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the Platform. We encourage you to review this policy periodically.
For any privacy-related queries or to exercise your rights:
Zephrum Konsultan Limited — trading as PipingPro Academy
Email: admin@zephrum-konsultan.co.uk
Company No. 13537626 — Registered in England & Wales
If you are not satisfied with our response, you may contact the ICO at ico.org.uk/make-a-complaint or call 0303 123 1113.
We want you to be satisfied with your purchase from PipingPro Academy. This Refund Policy sets out the terms under which refunds may be requested and processed.
All products sold on PipingPro Academy — including online courses, engineering calculators, PDF guides, and bundle packages — are digital products delivered immediately upon purchase.
By completing your purchase and immediately accessing digital content, you acknowledge and agree that your right to cancel under the Consumer Contracts Regulations is waived from the moment access is granted.
We will consider a refund request in the following circumstances:
Refunds will not be issued in the following circumstances:
To request a refund, please email admin@zephrum-konsultan.co.uk within 14 days of purchase with the following information:
We will acknowledge your request within 2 business days and aim to resolve it within 5 business days.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider. We will notify you by email once the refund has been issued.
Upon approval of a refund, your access to the relevant product(s) will be revoked.
If you purchased a bundle (e.g. the Full Access Bundle) and request a refund for a specific component, we reserve the right to calculate the refund based on the individual product price rather than the bundle price, where access to other components has been used.
Nothing in this Refund Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
For all refund enquiries:
Zephrum Konsultan Limited — trading as PipingPro Academy
Email: admin@zephrum-konsultan.co.uk
Company No. 13537626 — Registered in England & Wales
If you are not satisfied with how we handle your refund request, you may refer the matter to an Alternative Dispute Resolution (ADR) provider or contact the Citizens Advice consumer helpline on 0808 223 1133.